"Quality isn't something that can be argued into an article or promised into it. Must be put there. If it isn't put there, the finest sales talk in the world won't act as substitute."
- C. G. Campbell
"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skill ful execution; it represents the wise choice of many alternatives."
- William A. Foster
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
- H. James Harrington
"Quality is remembered long after the price is forgotten."
- Unknown
